FAQ

ORDER AND ITEM QUESTION:

I accidentally ordered the wrong item/size. Can I edit my order?

Unfortunately, changes to orders can not be made after it’s been processed. Please be sure to check your order entirely before submitting.  You may cancel your order if it has not been shipped yet.

Will sold out orders be restocked?

Items that are FINAL SALE will not be restocked. However, some of our regular/none sale items will. If you have questions about a particular item, please feel free to contact us.

Do you offer custom orders?

No, we do not offer custom orders at this time.
SHIPPING QUESTIONS:

How much is shipping to the US?

Shipping prices are based on the weight of the total items ordered.

Do you ship internationally?

Yes, we ship worldwide. Don’t see your country listed? Let us know.

What is your order processing timeline?

All orders are shipped within 1-3 business days.

RETURNS:

What is your return policy?

We do not allow returns at this time. However, we do offer exchanges for apparel if the size is incorrect. Store credit is available for all other items with the exception of FINAL SALE items and art prints. Customers will be responsible for mailing items back to us.

GIFTS:

Do you offer gift wrapping?

Yes, we do!

I received a gift, but I want to exchange it for something else. Is that okay?

Please contact us with the order number, name of the item, and a message that you would like to make an exchange. We will send you instructions on how to send back the item and receive store credit.

BLOGGERS:

Do you work with bloggers and youtube reviewers for your products?

We absolutely love working with bloggers. Bloggers and Vloggers that would like to partner with us, please fill out this form, we will get back to you if your blog/channel fits our needs.

Do you work with companies on sponsored blog posts?

Yes, I absolutely do! I am always looking for amazing companies to work with to create awesome sponsored blog content. Please contact me here with information about your company/post.

WHOLESALE:

Do you sell wholesale?

Yes, we sell to many boutiques and retailers all over the US and overseas. Please fill out this form, and we will create a login account for you to be able to access our entire line sheet online.

ALL OTHER QUESTIONS:

Where is your physical store located?

Right now, we are currently online only. However, a number of boutiques across the US, Canada, and overseas carry our products. Please contact us to locate a shop nearest to you.

Where is the Trendy Sparrow headquarters located?

We are located in Chicago, Illinois.

For all PRESS inquires:

Please contact Lindzi at lindzi [at] thetrendysparrow.com





Sign Up & Get 20% OFF your First Purchase

Be the first to know about new arrivals, special offers & more!